Online Help

We are here to help you with any questions that you have. Before contacting the Support Team, please read our FAQ section, which answers many common questions you may have.

If you still need help, please send in your Support Request Form and we will get back to you as soon as possible. If you need immediate assistance, you can chat with our support team during office hour. Our Online Chat Support will be available soon.

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Frequently Asked Questions

Supports & Downloads for Sineoji Product

You can visit Sineoji website to download a Quick Installation Guide or any Utility Software needed for the product that you have purchase, or locate the latest Firmware to patch any outdated Firmware that cause some compatibility issues.

Any others option to perform recording for Sineoji IP camera?

For some model with build-in Micro SD slot, you can use it to record up to 32GB. For some model don't have the Micro SD slot, you can download a Content Management software from Sineoji website to record using a computer.

Do i need to connect the Hauppauge HD PVR Rocket to my PC to record?

The Rocket can be used with or without a PC. When used standalone it records to a USB thumb drive which is plugged into the front of the product. When connected to a PC, the Rocket records to your PCs hard disk drive.

Can I record high definition TV from a Cable TV or Satellite box using Hauppauge HD PVR2 ?

Yes. By connecting the Component video output from your high definition cable TV or satellite TV set top box to the Component video inputs of the HD PVR 2, you will be able to record the TV programs coming from your set top box to the hard disk. Component video connections are normally the Red/Green/Blue connectors on the back of a set top box. Sometimes they are also called YPrPb or YCrCb connectors.The HD PVR 2 model 1512 comes with the cables to connect to your satellite or cable TV set top box.